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Build teams
that turn
service into loyalty
From frontline advisers to experienced service professionals, our Customer Experience apprenticeships develop the practical skills your people need to support, guide and engage customers with confidence.
The result is a team that delivers more than a transaction — they create positive experiences that build trust, loyalty and repeat business.
Training that strengthens
customer service
Through structured, workplace-based learning, employees strengthen how they communicate, provide advice, handle difficult moments and build real rapport.
According to HubSpot, 93% of customers are more likely to make repeat purchases with companies that offer excellent customer service. Our structured development directly supports that.
With government funding available to eligible employers, this offers a cost-effective way to professionalise frontline teams and strengthen long-term customer relationships.
Our Customer Experience apprenticeships
All our programmes are aligned with the Institute of Customer Service (ICS) and are delivered by experienced industry practitioners. They combine structured development with practical workplace application — ensuring learning translates directly into improved customer interactions.
Built to raise service standards
across your organisation
Customer-facing teams shape loyalty, retention and reputation
Our delivery model is designed to support them
Training delivered by
industry-experienced coaches
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Flexible delivery designed around operational priorities
Small cohorts with dedicated tutor support
Training designed around real customer interactions
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Government-funded development available to all employers
TESTIMONIALS
❝Workpays are the first provider I’ve worked with that truly feels like an extension of our L&D team.❞
Heather,
Talent & Early Careers Manager at
Leeds Building Society
Partnership by design
We work closely with employers to design apprenticeship programmes that reflect your business model, culture, and regulatory responsibilities.
With hands-on support and a partnership approach, we handle the funding, compliance, and administration. You focus on your people and your business, not paperwork.
