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Customer Service Specialist
Level 3 Apprenticeship
Start Date:
Flexible, throughout the year
Cost:
£4,000 (funded by the levy or a 95% government grant)
Duration:
15 months + 3 months for End Point Assessment
Overview
As the first point of contact in an organisation, the customer service team plays a key role in shaping the client experience and building long-term relationships. Make sure that your customer service team has the specialist skills needed to deliver support that exceeds expectations and creates the right impression by using the Customer Service Specialist Apprenticeship to upskill your staff.
Employer Benefits
Build a customer service function that delivers a sustainable competitive advantage
Improve profitability and performance
Enhance the customer experience and reduce complaints
Drive growth and revenue increases
Learner Benefits
Become an expert in specialist customer service
Gain a nationally recognised qualification
Accelerate your career progression into more senior roles
Develop your communication, problem-solving and advanced customer service skills
Key Skills
This apprenticeship is designed for more experienced individuals working in a customer-facing role. They will be responsible for managing more complex or technical customer requests, complaints or queries and will act as customer service expertise within their organisation.
Professional Qualifications
While this apprenticeship does not lead to a professional qualification, apprentices will gain and apply valuable transferable skills that are essential for their career development.
Who Is This For?
During the apprenticeship you will learn how to build effective client relationships and personalise your approach, develop advanced questioning, listening and summarising techniques to influence sales and understand how to use creativity to solve problems. You will also improve your:
Knowledge of the customer journey
Awareness of customer service culture and how they impact on performance
Ability to create a positive customer experience
Drive service improvements.
Typical Job Roles
Senior Customer Service Adviser
Customer Service Team Leader
Delivery Method
Online or face-to-face live tutor-led masterclasses, guided self-study, practical workplace tasks, and 1:1 mentoring support.
Career Progression
On successful completion of the apprenticeship, you will have the knowledge and experience to progress to more senior roles.
Interested?
To learn more about apprenticeships and how they could benefit you, fill in our short enquiry form and a member of our team will be in touch for a no-obligation chat.
Who Are Workpays?
Workpays is a multi-award-winning training provider that supports businesses and individuals to make small changes that lead to big differences.
We partner with businesses to upskill their workforce and attract high-quality talent, enabling them to outperform their competitors. We empower individuals to take the first and next steps in their career, building their confidence and expertise.