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Customer Service Practitioner
Level 2 Apprenticeship
Start Date:
Flexible, throughout the year
Cost:
£3,500 (funded by the levy or a 95% government grant)
Duration:
12 months + 3 months for End Point Assessment
Overview
Good customer service improves profit; outstanding customer service puts you ahead of your competitors and keeps you there. Combining effective sales techniques with practical experience and 1:1 mentoring, this apprenticeship gives individuals the ability to make a difference to your organisation.
Employer Benefits
Embed a customer-centric culture within your organisation
Outperform your competitors using the latest customer service practices
Improve productivity and performance
Develop stronger, more target-driven customer service teams
Learner Benefits
Gain a nationally recognised qualification
Work smarter, not harder, by developing the tools needed to achieve your targets
Build your confidence and resilience
Progress into more senior roles
Key Skills
During the apprenticeship, you will develop your communication and influencing skills, learn verbal and non-verbal tools to overcome objections, manage complaints and drive sales, and understand how to deliver right first-time customer service. You will also improve your:
Product knowledge
Awareness of customer service systems and processes
Team working
Time management and presentation skills
Professional Qualifications
While this apprenticeship does not lead to a professional qualification, apprentices will gain and apply valuable transferable skills that are essential for their career development.
Who Is This For?
This is an entry-level apprenticeship for individuals who provide first point of contact support, advice and guidance to clients over the phone, via email and face-to-face.
Typical Job Roles
Customer Service Adviser
Customer Service Assistant
Call Centre Agent
Delivery Method
Online or face-to-face live tutor-led masterclasses, guided self-study, practical workplace tasks, and 1:1 mentoring support.
Career Progression
On successful completion of the apprenticeship, you will have the knowledge and experience to progress to more senior roles, including Team Leader and Customer Service Manager.
Interested?
To learn more about apprenticeships and how they could benefit you, fill in our short enquiry form and a member of our team will be in touch for a no-obligation chat.
Who Are Workpays?
Workpays is a multi-award-winning training provider that supports businesses and individuals to make small changes that lead to big differences.
We partner with businesses to upskill their workforce and attract high-quality talent, enabling them to outperform their competitors. We empower individuals to take the first and next steps in their career, building their confidence and expertise.