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Level 2 BTEC Certificate in Customer Service

Course Duration


Tuition Fees

This course is free and accessible to anyone who matches the entry requirements.

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About this course

This course is designed for people already working in a customer service role. It will give you the knowledge and understanding required to work and thrive in customer service as well as explore the types of jobs and tasks included within the role and how to work effectively within this environment.

What will I study?

  • Customer Service Principles

  • Importance of good customer service

  • How customer satisfaction is achieved

  • Organisation and delivery of customer service

  • Working in a customer service role

  • Professionalism in customer service

  • Teamwork in customer service

  • Information required to deliver effective customer service

  • Organisational procedures and practices in customer service

  • Communicating with Customers

  • Engaging with customers

Why study here?

We don’t just develop the knowledge and skills, we go above and beyond to develop interpersonal skills that help you develop your career. Not just filling out a workbook, taking away the foundations of a great career. Practical vocational experience. Linked to businesses in your community – linked to employment opportunities

Entry requirements

A desire to work within the customer service industry in the future or currently working in a customer service role. Ideally, you will have completed the Level 1 course or either have qualifications already at Level 2 or are able to show working ability at Level 2. You will require a good understanding of English, however holding a valid qualification is not essential.

Course duration


What courses can I progress to?

Upon completion, you could progress onto a Customer Service Practitioner or Customer Service Specialist apprenticeship

Tuition fees

This course is free and accessible to anyone who matches the entry requirements.

How to apply

To apply for this course, please contact us at

Please note

We make every effort to ensure the information within our online course directory is accurate and a true representation of the courses we are offering in 2023-24. However, we do reserve the right to make changes if necessary.

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