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Category:
Business
About this course
The Pearson BTEC Level 1 Award in Principles of Customer Service is designed to provide learners with an introduction to the underpinning knowledge and attitudes required for working within a customer service environment. The qualification is suitable for learners who have little or no experience or training in customer service, and so are likely to want a short introductory course to help them better understand the sector in order to support their career choices.
What will I study?
Customer Service Principles
Importance of good customer service
How customer satisfaction is achieved
Organisation and delivery of customer service
Working in a customer service role
Professionalism in customer service
Teamwork in customer service
Information required to deliver effective customer service
Organisational procedures and practices in customer service
Communicating with Customers
Engaging with customers
Why study here?
We don’t just develop the knowledge and skills, we go above and beyond to develop interpersonal skills that help you develop your career. Not just filling out a workbook, taking away the foundations of a great career. Practical vocational experience. Linked to businesses in your community – linked to employment opportunities
Entry requirements
14+ years old
Must have legally lived within the UK for at least 3 years
As part of your enrolment process, you’ll complete some initial screening to identify your current working level and to build your learning plan. As part of this process, we’ll provide you with career information and advice to select the best option for you.
Course duration
44 Guided Learning Hours
What courses can I progress to?
Upon completion, you could progress onto a Customer Service Practitioner or Customer Service Specialist apprenticeship
Tuition fees
This course is free and accessible to anyone who matches the entry requirements.
How to apply
To apply for this course, please contact us at enquiries@workpays.co.uk
Please note
We make every effort to ensure the information within our online course directory is accurate and a true representation of the courses we are offering in 2023-24. However, we do reserve the right to make changes if necessary.