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Level 1 Award in Principles of Customer Service

Course Duration

49 Guided Learning Hours

Tuition Fees

This course is free and accessible to anyone who matches the entry requirements.

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About this course

The level 1 qualification in Principles of Customer Service will help boost learners’ career prospects by giving them the skills, knowledge, and understanding that employers look for.

What will I study?

Customer service principles

  • Understanding your business and its products/services

  • Customer and workplace scenarios

  • Analysing and utilising customer data

  • Key customer service legislation and regulations

Working in a customer service role

  • Providing high-quality customer service 

  • Team working and collaboration

  • Customer safety, equality, and handling personal information

  • Understanding leadership strategies and the effective ways to manage customer 

Why study here?

We don’t just develop the knowledge and skills, we go above and beyond to develop interpersonal skills that help you develop your career. Not just filling out a workbook, taking away the foundations of a great career. Practical vocational experience. Linked to businesses in your community – linked to employment opportunities.

Entry requirements

14+ years old
Must have legally lived within the UK for at least 3 years
As part of your enrolment process, you’ll complete some initial screening to identify your current working level and to build your learning plan. As part of this process, we’ll provide you with career information and advice to select the best option for you.

Course duration

49 Guided Learning Hours

What courses can I progress to?

Upon completion, you could progress onto a Customer Service Practitioner or Customer Service Specialist apprenticeship

Tuition fees

This course is free and accessible to anyone who matches the entry requirements.

How to apply

To apply for this course, please contact us at

Please note

We make every effort to ensure the information within our online course directory is accurate and a true representation of the courses we are offering in 2023-24. However, we do reserve the right to make changes if necessary.

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