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Customer Service

Apprentice Customer Service Admin

Employer Name:

OCL Direct Ltd

Location:

Kingswinford

Closing Date:

1 December 2025

Sector:

Customer Service

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Eligibility Criteria

You must be aged 19–29, living in the Black Country or Coventry area, claiming Universal Credit, and not in full-time employment or education.

Overview

This is a fantastic opportunity to join a local building product and agricultural equipment supplier to small businesses and building contractors in Worcestershire, the Black Country and wider West Midlands. You will be joining them as a trainee in their growing online trading sector, supporting an experienced manager within a rapidly growing department.


This role would suit someone with a keen interest in IT and/or Construction and a desire to forge a customer service or sales career in those sectors. You will need to be comfortable in a regulated and commercial-oriented work environment.

Duties

  • Observant and have good attention to detail

  • Confident communicators, able to work with a diverse range of people

  • Organised and able to follow a process

  • Willing to learn new skills

  • Proactive and self-motivated

  • Proficient in MS Office, including Excel and hold a high level of GCSE grade in Maths and English

Salary:

National Living Wage, dependent on age

Contract Type:

Apprenticeship

Hours:

Monday–Friday, 8am–5pm (40 hours per week)

How We Support You

Through Path 2 Apprenticeships you’ll get free training, personalised mentoring, interview preparation and a guaranteed interview with the employer. We’ll support you at every step of your journey to help you secure long-term employment.

Programme Information

Delivered in partnership with the West Midlands Combined Authority (WMCA), the Path 2 Apprenticeships (P2A) programme is a free initiative designed to help individuals progress into apprenticeships and advance their careers. By submitting your application for the P2A programme, our team will support you in applying for the vacancy listed above.

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