Workpays Teams Up with Gulliver’s Kingdom to Deliver Customer Service Training

Our goal at Workpays is to provide advanced training programmes to narrow the knowledge gap between education and employment. An excellent example of this in action is our most recent partnership with Gulliver's Kingdom in Derbyshire. A bespoke customer service course that took place at the theme park offered individuals practical experience, a better grasp of the working world, and a rare opportunity to be guaranteed an interview after completing the course.

A Unique Training Experience at Gulliver’s Kingdom

Understanding the value of excellent customer service in the theme park sector, Gulliver's Kingdom collaborated with Workpays to develop a tailored training courses specifically for their requirements. The goal of the programme was to immerse learners in the Gulliver's Kingdom workplace while simultaneously providing them with fundamental customer service skills. The learners had the opportunity to tour the park, interact with current staff, and genuinely picture themselves as a member of the team during the on-site training.

Gulliver's Kingdom general manager Hannah Marsden shared her thoughts on the partnership:

"I'll be honest, I hadn’t heard of Workpays before I was contacted. But from the first meeting, I was sold straight away. I think it’s fantastic. The communication has been great, very quick to respond to emails. And I’m really pleased that you guys have come here and done it rather than in an office. People get a feel of what we’re about, see the team, and where they’re going to be working."

Transforming Job Candidates into Confident Prospects

Course participants praised the programme's structure and benefits. This programme offered a clear route to employment, in contrast to traditional courses that only offer credentials, which gave students the confidence and drive to advance in their careers.

One participant, Robbie, shared their experience:

"It was absolutely perfect. A lot of courses don’t guarantee an interview or job, but this one did. It was very straightforward, and I knew at the end of it I had a real opportunity."

Another learner highlighted how the course helped boost their self-assurance:

"Even though I knew I had the skills for a job, I needed that reassurance and qualification to back it up. This course really helped boost my confidence in my customer service abilities." Nikki Mold.

Seamless Support from Workpays

The Workpays team's hard work enabled this initiative to be executed flawlessly, guaranteeing a smooth experience for both Gulliver's Kingdom and the learners on programme.

Engagement Broker, Lesley, from Workpays explained the starting point of the collaboration:

"I reached out to Gulliver’s Kingdom and connected with their general manager, Hannah. After discussing their needs, we tailored our offer to fit their customer service roles. What makes Workpays stand out is our flexibility—we were able to deliver training on-site, making it an immersive experience for learners."

Engagement Broker, Nicole, from Workpays added:

"We work closely with employers to help find the right candidates and upskill their workforce. This programme with Gulliver’s Kingdom ensures that individuals gain the sector-specific skills needed for theme park assistant roles while providing businesses with job-ready candidates."

Partner with Workpays for Tailored Training Solutions

Our speciality at Workpays is developing fully-funded training initiatives that assist companies in identifying qualified, employable applicants. We can customise our training to fit your needs free of charge, whether you want to improve the skills of your team or speed up the hiring process.

To find out how we can help your company, get in contact with us!

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