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Level 3 Senior Financial Services Customer Adviser Apprenticeship

Course Duration

17 months

Tuition Fees

£8,000 for levy employers from levy pot, £400 for non-levy employers through co-investment.

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Business, Apprenticeship

About this course

This programme develops expert, technical knowledge, skills, and behaviours required to identify customer needs, and then meet these needs by advising on the most suitable of your organisation’s products. You’ll learn how to advise customers on products such as bank accounts, credit cards, loans, and insurance.

What will I study?

  • Regulatory, legal, and compliance

  • Industry and company understanding

  • Customer relationship management

Why study here?

We don’t just develop the knowledge and skills, we go above and beyond to develop interpersonal skills that help you develop your career. Not just filling out a workbook, taking away the foundations of a great career. Practical vocational experience. Linked to businesses in your community – linked to employment opportunities.

Entry requirements

If you’d like to find out more about our apprenticeship provision for either yourself or your business, please don’t hesitate to contact us. Alternatively, you can contact our Head of Business Development Karen Shaw at 07747 218 335 or email

Course duration

17 months

What courses can I progress to?

Once you complete this apprenticeship, you’ll also be eligible to join the Institute of Customer Service as an individual member at the Professional level.

Tuition fees

£8,000 for levy employers from levy pot, £400 for non-levy employers through co-investment.

How to apply

To apply for this course, please contact us at

Please note

We make every effort to ensure the information within our online course directory is accurate and a true representation of the courses we are offering in 2023-24. However, we do reserve the right to make changes if necessary.

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