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Level 3 Customer Service Specialist Apprenticeship

Course Duration

18 months

Tuition Fees

£4,000 for levy employers from levy pot, £200 for non-levy employers through co-investment

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Business, Apprenticeship

About this course

When your customers need specialist support, they need specialist customer service colleagues to provide expert knowledge. This programme develops the knowledge, skills, and behaviours required to fulfil complex and technical customer requests, queries, and complaints.

You will also learn how to share your expert knowledge of your organisation’s products and/or services with colleagues and learn how to gather and analyse data and customer information that influences change and improvements in service.

What will I study?

  • Business knowledge and understanding

  • Customer service, culture, and environmental awareness

  • Service improvement

Why study here?

We don’t just develop the knowledge and skills, we go above and beyond to develop interpersonal skills that help you develop your career. Not just filling out a workbook, taking away the foundations of a great career. Practical vocational experience. Linked to businesses in your community – linked to employment opportunities.

Entry requirements

If you’d like to find out more about our apprenticeship provision for either yourself or your business, please don’t hesitate to contact us. Alternatively, you can contact our Head of Business Development Karen Shaw at 07747 218 335 or email

Course duration

18 months

What courses can I progress to?

Once you complete this apprenticeship, you’ll also be eligible to join the Institute of Customer Service as an individual member at the Professional level.

Tuition fees

£4,000 for levy employers from levy pot, £200 for non-levy employers through co-investment

How to apply

To apply for this course, please contact us at

Please note

We make every effort to ensure the information within our online course directory is accurate and a true representation of the courses we are offering in 2023-24. However, we do reserve the right to make changes if necessary.

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