top of page

Level 2 Financial Services Customer Advisor Apprenticeship

Course Duration

16 months

Tuition Fees

£3,500 for levy employers from levy pot, £175 for non-levy employers through co-investment.

Apply Now


Business, Apprenticeship

About this course

This programme develops the knowledge, skills, and behaviours required to deliver best-in-industry, compliant, customer service for entry-level positions. From supporting customers with their enquiries, helping customers to use digital services, resolve straightforward problems and complaints to proactively contacting customers to identify sales opportunities and make referrals, our course will help you master your role and excel as quickly as possible.

What will I study?

  • Regulatory and Legal Compliance

  • Understanding products and services

  • Customer service and communication

Why study here?

We don’t just develop the knowledge and skills, we go above and beyond to develop interpersonal skills that help you develop your career. Not just filling out a workbook, taking away the foundations of a great career. Practical vocational experience. Linked to businesses in your community – linked to employment opportunities.

Entry requirements

If you’d like to find out more about our apprenticeship provision for either yourself or your business, please don’t hesitate to contact us. Alternatively, you can contact our Head of Business Development Karen Shaw at 07747 218 335 or email

Course duration

16 months

What courses can I progress to?

Upon completion of this apprenticeship, you’ll be well on your way to gaining professional membership of the Chartered Banker Institute, the London Institute of Banking & Finance, or the Chartered Insurance Institute, depending on the area your apprenticeship focuses on.

Tuition fees

£3,500 for levy employers from levy pot, £175 for non-levy employers through co-investment.

How to apply

To apply for this course, please contact us at

Please note

We make every effort to ensure the information within our online course directory is accurate and a true representation of the courses we are offering in 2023-24. However, we do reserve the right to make changes if necessary.

Apply Now
bottom of page