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Level 2 Customer Service Practitioner Apprenticeship

Course Duration

16 months

Tuition Fees

£3,500 for levy employers from levy pot, £175 for non-levy employers through co-investment.

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Business, Apprenticeship

About this course

Providing high-quality services to your customers is vital to your business's success. This programme provides the knowledge, skills, and behaviours to ensure all customer interactions meet and exceed your business standards.

What will I study?

  • Knowing your customers and treating them as individuals

  • Understanding the organisation 

  • Meeting regulations and legislations

Why study here?

We don’t just develop the knowledge and skills, we go above and beyond to develop interpersonal skills that help you develop your career. Not just filling out a workbook, taking away the foundations of a great career. Practical vocational experience. Linked to businesses in your community – linked to employment opportunities.

Entry requirements

If you’d like to find out more about our apprenticeship provision for either yourself or your business, please don’t hesitate to contact us. Alternatively, you can contact our Head of Business Development Karen Shaw at 07747 218 335 or email

Course duration

16 months

What courses can I progress to?

Once you complete this apprenticeship, you’ll also be eligible to join the Institute of Customer Service as an individual member at the Professional level.

Tuition fees

£3,500 for levy employers from levy pot, £175 for non-levy employers through co-investment.

How to apply

To apply for this course, please contact us at

Please note

We make every effort to ensure the information within our online course directory is accurate and a true representation of the courses we are offering in 2023-24. However, we do reserve the right to make changes if necessary.

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