Customer Service Specialist

Level 3 apprenticeship

Programme length:

18 months


£4,000 for levy employers from levy pot, £200 for non-levy employers through co-investment

When your customers need specialist support, they need specialist customer service colleagues to provide expert knowledge. This programme develops the knowledge, skills, and behaviours required to fulfil complex and technical customer requests, queries, and complaints.

You will also learn how to share your expert knowledge of your organisation’s products and/or services with colleagues, and learn how to gather and analyse data and customer information that influences change and improvements in service.

Upon completion of this programme, you will be eligible to join the Institute of Customer Service as an Individual Member at Professional Level.

Subjects include:

Business knowledge and understanding

Customer service, culture, and environment awareness

Service improvement

Contact us

If you’d like to find out more about our apprenticeship provision for either yourself or your business, please don’t hesitate to contact us using the form below. Alternatively, you can contact our Head of Business Development Karen Shaw on 07747 218 335 or email

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